Privacy Policy

Introduction

NutriGo ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully. If you do not agree with our policies and practices, please do not use our Service.

Information We Collect

We collect information in various ways, including information you provide directly and information collected automatically through your use of our Service.

How We Use Your Information

We use the information collected for purposes including but not limited to:

• Providing, maintaining, and improving our Service
• Creating and managing your account
• Delivering personalized nutrition recommendations and health insights
• Processing transactions and sending billing information
• Responding to inquiries, requests, and customer support
• Sending promotional emails and marketing communications (with opt-out option)
• Analyzing usage patterns to improve user experience
• Detecting and preventing fraud, abuse, and security incidents
• Complying with legal obligations and enforcing our Terms of Service
• Conducting research and analytics

Legal Basis for Processing (GDPR)

For users in the EU, we process your data based on:

• Your explicit consent
• Performance of our contract with you
• Compliance with legal obligations
• Protection of vital interests
• Our legitimate business interests

Sharing Your Information

We do not sell your personal information. However, we may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (hosting, analytics, payment processing, customer support).
• Business Partners: With partners to provide integrated services or features you request.
• Legal Requirements: When required by law, court order, or government request.
• Business Transfers: In the event of merger, acquisition, bankruptcy, or sale of assets.
• With Your Consent: When you explicitly agree to share information.
• Aggregated Data: We may share anonymized, aggregated statistics for research and marketing purposes.

Data Security

We implement comprehensive security measures to protect your information:

• End-to-end encryption for sensitive data transmission
• Secure password hashing and salting
• SSL/TLS encryption for data in transit
• Access controls and role-based permissions
• Regular security audits and vulnerability assessments
• Secure data storage with encryption at rest
• Employee training on data privacy and security

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information:

• Access: Right to request and obtain a copy of your personal data.
• Correction: Right to request correction of inaccurate information.
• Deletion: Right to request deletion of your data (subject to legal retention requirements).
• Portability: Right to receive your data in a portable format.
• Opt-Out: Right to opt-out of marketing communications and data processing for non-essential purposes.
• Objection: Right to object to certain types of data processing.
• Withdraw Consent: Right to withdraw consent at any time.

To exercise these rights, contact us at privacy@nutrigo.ai with proof of identity.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain user sessions and remember preferences
• Analyze usage patterns and improve the Service
• Deliver personalized content and advertisements
• Detect and prevent fraud

You can control cookie preferences through your browser settings. Note that disabling cookies may affect functionality.

Third-Party Links and Services

Our Service may contain links to third-party websites and services not operated by us. This Privacy Policy does not apply to third-party services, and we are not responsible for their privacy practices. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

NutriGo is not intended for children under 13 (or the applicable legal age in your jurisdiction). We do not knowingly collect personal information from children. If we discover we have collected information from a child, we will delete it promptly. Parents or guardians concerned about their child's information should contact us immediately.

Data Retention

We retain your information for as long as necessary to provide services and fulfill the purposes outlined in this policy. Retention periods vary by data type:

• Account Data: Retained while account is active, deleted within 30 days of closure (unless required by law).
• Health Data: Retained for 3 years to provide historical insights.
• Scan History: Retained per user preference or 2 years from last scan.
• Marketing Data: Retained until you unsubscribe.
• Legal/Compliance Data: Retained as required by law.

International Data Transfers

NutriGo is based in India. Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have different data protection laws than your home country. By using NutriGo, you consent to the transfer of your information to countries outside your country of residence.

California Consumer Privacy Act (CCPA)

If you are a California resident, you have rights under the CCPA:

• Right to know what personal information is collected, used, and shared
• Right to delete personal information (with exceptions)
• Right to opt-out of personal information sales or sharing
• Right to non-discrimination for exercising CCPA rights

To submit CCPA requests, contact privacy@nutrigo.ai and verify your identity.

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the "Last Updated" date or sending you a notification. Your continued use of NutriGo constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Data Protection Officer

For privacy-related inquiries, you can also contact our Data Protection Officer directly at dpo@nutrigo.ai for assistance with your privacy concerns.